Shipping and returns

We ship worldwide with Correos express (Spain) and DHL (international).

Please, use the below listing to check rates and estimated delivery times. 

*Due to the situation caused by Covid19, delivery times may be a little longer.

Spain
Peninsula and Baleares

  • Free shipping 4-5 working days with Correos Express on orders above 200€
  • Shipping 4-5 working days with Correos Express: 4,99€
  • Returns: 5€

Spain
Canarias, Ceuta and Melilla

  • Free shipping 4-5 working days with Correos Express on orders above 200€
  • Shipping 4-5 working days with Correos Express: 12€
  • Returns: 10€

Europe 
Andorra, France, Germany, Ireland, Italy, Portugal, United Kingdom

  • Free shipping 4-5 working days with DHL on orders above 200€
  • Shipping 4-5 working days with DHL: 5,99€
  • Returns: 10€

Europe 
Austria, Belgium, Czech Republic, Denmark, Luxembourg, Monaco, Netherlands

  • Free shipping 4-5 working days with DHL on orders above 200€
  • Shipping 4-5 working days with DHL: 8,50€
  • Returns: 10€
Europe 
Albania, Belarus, Bosnia And Herzegovina, Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Hungary, Iceland, Kosovo, Latvia, Lithuania, Malta, Moldova, Republic of, North Macedonia, Norway, Poland, Romania, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Ukraine

  • Shipping 6-7 working days with DHL: 12€
  • Returns: 10€
Europe 
Azerbaijan, Kazakhstan, Russia, Armenia, Georgia, Turkey
  • Shipping 6-7 working days with DHL: 22€
  • Returns: 10€

Shipping price does not include duty or custom charges that may be incurred on shipment to countries outside the European Union. The brand will not be responsible for these expenses.

If the country of destination cannot be found in the attached table, consult our Customer Service at hola@palomawool.com to check the fee.

Return and exchange policy

Once you have received your order, you have 15 days to make a return. You have to follow these steps:

1. Send an email to hola@palomawool.com with your order number, the reference (s) you want to send back and the reason.

2. Once the return is accepted, you will receive an email with the prepaid return label* and the steps to schedule a pick up or the nearest DHL drop off point.

3. The returned articles should be packaged in original condition with the original labels.

4. You can drop off your order in your nearest DHL office (except Spain).

*There is a  fee for every return that will be deducted from your refund when the return is processed. Original shipping costs are not refunded.

 The product must be in perfect conditions and the original labels need to be included.

If you want to make an exchange for another size, you will need to make a return and place a new order. Please, email us at hola@palomawool.com  to get a refund on the shipping costs that may be added to your second order.

Delivery failure

If after two attempts delivery of your parcel becomes impossible, we will try to find a safe place to leave it, and will also leave a note to let you know where your parcel is and how to pick it up. If you are not going to be in the place of delivery at the convened time, please contact us to agree on another delivery date.

If 15 days after your parcel is available for delivery the parcel has not been delivered for reasons not attributable to us, we will understand that you want to cancel the agreement and it will therefore be terminated. Following said termination we will refund you the price paid for such products as soon as possible and in any event within a maximum of 30 days from the date in which we deem the agreement to be terminated. In such case, we will be authorised to charge you the transportation costs arising from the shipping and termination costs.